Privacy Policy

Last updated: 22 May, 2026

Who we are

Promedico Wellness Group provides private ear care services, including ear assessment and earwax removal appointments in Portsmouth and Southampton.

For privacy enquiries, contact: reception@promedico.co.uk.

Information we collect

We may collect personal information when you contact us, submit an enquiry form, request a home visit, book an appointment, or communicate with us.

This may include:

• Your name
• Email address
• Telephone number
• Postcode or service area
• Information you choose to include in your message
• Appointment-related information
• Basic technical information from website use, where cookies or analytics are accepted

How we use your information

We use personal information to:

• Respond to enquiries
• Arrange or manage appointments
• Provide information about our services
• Maintain appropriate administrative records
• Improve website performance and marketing, where analytics or advertising cookies are accepted
• Comply with legal, regulatory or professional obligations

Lawful bases for processing

Depending on the context, we may process your information because it is necessary to respond to your enquiry, take steps before entering into a service arrangement, provide healthcare-related services, comply with legal obligations, or pursue legitimate business interests where those interests are not overridden by your rights.

Where we use non-essential cookies or advertising tags, we rely on your consent.

Health information

Information relating to health can be sensitive. Please do not use website forms for urgent medical concerns. Where health-related information is provided as part of an enquiry or appointment process, it will be handled with additional care and only used for relevant service, administrative or legal purposes.

Booking providers and third-party services

We may use third-party systems to manage appointment bookings, communications, website analytics and advertising measurement. These providers process information according to their own terms and privacy arrangements as well as any applicable agreements with us.

The website may use Google and Microsoft/Bing services for analytics or advertising measurement if you consent to non-essential cookies.

Cookies and analytics

We use essential cookies or local storage where needed for website functionality. With your consent, we may use analytics and advertising cookies to understand website use and measure marketing effectiveness.

More information is available in our Cookie Policy.

How long we keep information

We keep personal information only for as long as necessary for the purpose it was collected, including enquiry handling, appointment administration, legal, accounting, regulatory or clinical record requirements where applicable.

Who we share information with

We may share information with service providers who help us operate the website, manage enquiries, process bookings, provide IT services, analyse website performance, or comply with legal obligations. We do not sell personal information.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict or object to processing of your personal information, and to withdraw consent where processing is based on consent.

To make a privacy request, contact reception@promedico.co.uk.

Complaints

If you are unhappy with how your information is handled, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office.

Changes to this policy

We may update this policy from time to time. The latest version will be published on this page.